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      Return & Exchange Policy

      Customer Satisfaction Guarantee

      RETURN & EXCHANGE POLICY

      Thank you for shopping with Aosuonazo. We want you to be completely satisfied with your purchase. Please review our policy guidelines below.

      90-Day Policy How to Return Conditions Non-Returnable Damaged Items Shipping & Refunds
      90 DAYS

      90 Calendar Days Return & Exchange Window

      Customers may request a return or exchange within 90 calendar days of receiving the order. Once approved, the package must be postmarked within 90 days from the approval date.

      01 How to Start a Return or Exchange

      Step 1

      Contact Support

      Email us at service@aosuonazo.com with your Order Number, reason for return, and photos/videos (if item is damaged/defective).

      Step 2

      Get Approval & Instructions

      Wait for our customer support team to approve your request. We will provide full return instructions and the correct return facility address.

      Step 3

      Pack & Ship

      Pack the item in its original condition and ship it back using a trackable courier service postmarked within 90 days of approval.

      IMPORTANT
      Please do not send items back without contacting us first or to the address on the original shipping label. Package return addresses may be carrier transit hubs, not our official return facility. Unapproved returns cannot be accepted.

      02 Return Eligibility & Conditions

      To be eligible for a return or exchange, all returned items must meet the following inspection standards:

      ✓Unworn, unused, unwashed, and undamaged.
      ✓In original condition and original packaging.
      ✓All original tags, labels, and accessories attached.
      ✓Free from makeup, perfume, deodorant, pet hair, dirt, or stains.

      03 Non-Returnable Items

      For hygiene and safety reasons, the following items are non-returnable unless defective, damaged, or incorrect upon delivery:

      Hygiene Cosmetics & Beauty Tools

      Once opened or used.

      Hygiene Undergarments & Earrings

      Personal intimate items.

      Hygiene Swimwear

      If original hygiene seal is broken/removed.

      Final Gift Cards & Final Sale

      Items marked as Clearance or Final Sale.

      04 Damaged, Defective, or Incorrect Items

      72-HOUR NOTICE

      Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, notify us within 72 hours of delivery.

      Send your order number with clear photos or videos to service@aosuonazo.com. If the issue is due to our error, we will cover return costs and issue a replacement, exchange, or full refund.

      05 Shipping Costs, Refunds & Cancellations

      Return Shipping Responsibility

      • Customer Responsibility: Returns for buyer's preference (e.g., change of mind, size/color preference, ordered wrong item).
      • Aosuonazo Responsibility: Returns due to merchant error, defective items, or damaged shipments.
      We highly recommend using a trackable shipping service. We are not responsible for packages lost in transit during customer-arranged returns.

      Refunds & Order Cancellations

      • Order Cancellation: Eligible ONLY before the order is processed or shipped. Once packed/shipped, cancellations are not allowed.
      • Refund Processing: Approved refunds are credited to the original payment method within 7–12 business days after warehouse inspection.
      • Original Shipping Fees: Non-refundable unless the return is caused by our error.

      Customs, Duties, and Delivery Issues

      Customers are responsible for providing an accurate shipping address. Undeliverable packages due to incorrect addresses, failed delivery attempts, package refusal, or unpaid customs duties/taxes are the sole responsibility of the customer.

      Abuse of Return Policy

      We reserve the right to refuse returns or exchanges if we identify misuse of our return policy, including excessive return frequencies, returning heavily used items, or returning items not purchased from Aosuonazo.

      06 Questions & Support

      If you have questions about initiating a return, exchange status, or refund details, reach out to us:

      Customer Support Email Available 24/7 (U.S. Time Zones) • Response time: 1–2 business days
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