FAQS
FREQUENTLY ASKED QUESTIONS
Got questions? We've got answers! Find everything you need to know about shipping, order tracking, returns, and cancellations below.
01 Shipping & Delivery
How long does shipping take?
Orders are generally prepared for shipment within 1 business day. Standard delivery typically takes approximately 5–10 business days after dispatch, depending on destination, customs processing, carrier performance, weather, and peak-season demand.
Only part of my order arrived, where's the rest?
Don't worry, the rest is on its way!
As stated on your order status page and in our shipping policies, most orders will arrive in multiple packages if you order more than one item. We do this to provide you with the most competitive prices and fastest available dispatch! The rest of your order will arrive shortly within the estimated delivery timeframes.
Where do you guys ship from?
We ship directly from our quality manufacturers and suppliers' warehouses overseas.
Our partner facilities have access to extremely affordable worldwide shipping options. We pass 100% of these savings directly on to you by shipping straight from them and charging you absolutely NOTHING for shipping!
02 Returns & Refunds
What is your return and refund policy?
Returned items must be unused, unworn, unwashed, undamaged, and in original packaging.
For buyer's preference (change of mind, size/color preference), the customer covers return shipping.
Please contact us immediately at service@aosuonazo.com with your Order Number and supporting photos or videos so we can resolve it right away.
03 Order Modification
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
Order cancellation is eligible for a full refund.
Cancellation is no longer possible. You may request a return after delivery.