TERMS OF SERVICE
USER AGREEMENT
Terms of Service
Please read these Terms of Service carefully before accessing or using our website. By visiting lunavoera.com or purchasing from us, you agree to be bound by the following terms and conditions.
01
INTRODUCTION
Overview
This website, lunavoera.com, is operated by Dongguan Xingyichen Technology Co., Ltd., doing business under the brand name Lunavoera. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Lunavoera.
We provide this website and the products and services available through it subject to these Terms of Service and the policies referenced on our website. By accessing lunavoera.com or placing an order through the website, you agree to these Terms of Service.
02
USER CONDUCT
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools that we provide for you, either directly or indirectly (hereafter referred to as "Resources"), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
A
Accurate Account Information
You may be required to provide accurate, correct, and up-to-date information about yourself during registration or checkout.
B
Account Confidentiality
You are responsible for maintaining the confidentiality of any login credentials and all activities occurring under your account.
C
Authorized Access Only
Accessing our Resources through automated, unethical, or unconventional means is strictly prohibited.
D
No Network Interference
Engaging in any activity that disrupts or interferes with our servers, networks, or Resources is strictly prohibited.
E
No Duplication or Reselling
Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
F
User Liability
You are solely responsible for any consequences, losses, or damages directly or indirectly incurred by us due to any unauthorized activities.
User Comments, Feedback & Open Tools
We may provide open communication tools such as blog comments, product ratings, reviews, and social media services. Generally, we do not pre-screen or monitor user-generated content. If you post content, it is your responsibility to do so ethically.
Prohibited Content Includes:
- Illegal, threatening, defamatory, abusive, harassing, deceptive, or hateful language;
- Infringement on any trademark, patent, trade secret, copyright, or proprietary right;
- Unauthorized advertising, spam, or impersonation of any person or entity.
We reserve the right at our sole discretion to remove any content that violates this agreement or is deemed offensive. Any non-personal content posted using open tools becomes our property, giving us a perpetual, worldwide, royalty-free license to publish and distribute it.
Indemnification Statement
You agree to indemnify and hold harmless Lunavoera and its parent company, affiliates, directors, officers, employees, and agents from all losses, expenses, damages, and costs (including reasonable attorneys' fees) resulting from any violation of this User Agreement or failure to fulfill obligations regarding your account.
03
DATA PROTECTION
Privacy Policy
Your privacy is very important to us. We have created a separate Privacy Policy to explain in detail how we collect, manage, process, secure, and store your private information. Our Privacy Policy is fully included under the scope of this User Agreement.
04
LEGAL JURISDICTION
Governing Law
05
DISCLAIMERS
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are "AS IS" and "AS AVAILABLE".
We do not warrant that the use of our Resources will meet your specific requirements.
We do not warrant that the operation of Resources will be uninterrupted, timely, secure, or error-free.
We do not warrant that information obtained through our Resources will be completely accurate or reliable.
Risk Acknowledgment: Any content downloaded or obtained through our Resources is done at your own discretion and risk. You are solely responsible for any damage to your computer or device, or loss of data resulting from such downloads.
06
CUSTOMER CARE & ENTITY
Questions & Operating Entity Info
If you have any questions or concerns regarding these Terms of Service, please contact our support team.
Customer Support Hours Mon–Fri Business Hours (U.S. Time Zones)
Lunavoera is an online retail store dedicated to festive home decor, glowing atmosphere lightings, and seasonal celebration accessories. The company is responsible for transactions conducted through lunavoera.com, including product sales, order processing, customer service, returns, and refunds.
Brand: Lunavoera
Legal Entity: Dongguan Xingyichen Technology Co., Ltd.
Registered Address: Room 101, No. 41 Nanmen Street, Changping Town, Dongguan City, Guangdong Province, China